Go Put the World On Vacation
At Travel + Leisure Co our goal is simple: to put the world on vacation. We are a leading company i with a portfolio of nearly 20 resorts, a tourist club, and lifestyle travel products. Our global team of partners brings the spirit of hospitality to millions, transforming holiday inspiration into a unique travel experience with our products and services: Wyndham Destinations, the world's largest 230 holiday resort company; Panorama, the world's leading affiliate business affiliated with RCI, the world's largest holiday exchange company, as well as leading technology in the tourism industry, and affiliate travel products; and Travel + Leisure Group, which offers tourism products and services all promoted to high-quality online content and travel prints, including travel booking platform BookTandL.com, registered travel clubs and branded consumer products.
Summary
Guest Services Associate is responsible for completing the day-to-day operations of the Front Desk. Ensuring that all owners and visitors receive an efficient and dignified service; to make them feel welcome throughout their stay by using an active and positive atmosphere. The Visitor Service Representative also completes special projects and activities as provided
Important Functions
- Perform daily Front Desk tasks such as guest login and outout, answering calls, completing checklists, changing related transactions, etc.
- Tasks can include the "inside" of guests to ensure the health and safety of all guests and your associates.
- Guides owner and guest requests to repair the door. Responds respectfully, fairly and appropriately to guest service requests.
- Perform simple administrative tasks such as sending faxes, making copies, sending letters by e-mail
- Greet, register, establish the required credit and issue the keys properly to guests.
- Answer calls / PBX with proper call habits and direct calls appropriately.
- Receive guest requests and / or complaints and ensure appropriate action is taken.
- Answer questions about resources, services, policies, attractions, restaurants and directions.
- Contact other departments as required by telephone and two-way radio.
- Completed exit processes, pays bills, collects payments and makes changes to visitors as needed.
- Create, confirm and cancel
- guest booking or answering various guest questions related to their bookings.
- Rate all cash receipts and work done during the transition and make a bucket check in shift.
- We distribute visitors and postal and message staff as needed.
- Posted by fax, copies or laundry or expenses from grocery stores, drinks or convenience stores.
We offer a variety of different health and social benefits to meet your needs and support you in all your work with us. Benefits of Wyndham Destinations include: Medical, Dental, Vision, Spending account, Life and accident coverage, disability, voluntary income protection benefits, wellness program, Employee Assistance Program, paid time, parental leave and holidays, and Law and Identity theft program .
Installation Country
Hospitality is at the heart of everything we do at Travel + Leisure Co., including how we treat every member of our growing community. Here, you will find an inclusive, diverse group, and built with the deep respect of people from all over the world.
We are an equal employer, and all applicants will be considered for employment regardless of their membership in any protected category. If you need suitable accommodation to complete your application or other part of the hiring process, please email your application to mycareer@wyn.com, including the title and location of the position you are applyin
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