Details of Job
Help Desk Associate Signature Bank New York, NY
Type of work
Full time
Complete Job Description
Help Desk Associate
Shift: 10 a.m. - 7pm | 40 hours a week
We are looking for people who are focused on performance, with technical skills and problem solving skills to join our Desk Service team! This is a great opportunity for those who want to expand their IT career. In this position, you will assist the Signature staff with IT-related issues from acquisition to resolution.
Key obligations include:
Provide technical customer service to the general user bank; answer questions and resolve issues by telephone or by remote access to the desktop
Perform first-line support, troubleshooting, troubleshooting and troubleshooting Network, System, Desktop, and user issues (eg password reset, access and application issues, user accounts, active directory, etc.)
Open and follow requests with the Help Desk System; to track and ensure corrections within the stipulated timeframes
Develop unanswered questions at the next level of support
Collaborate with a variety of vendors, program managers, and senior partners to ensure solutions to emerging technology issues
Degrees:
- One year experience of providing remote technical assistance in the area of the required call center
- A High School Diploma or equivalent is required; Associate's Degree in Information Technology or related field of choice
- Windows 10, Microsoft Office, PC, Laptop, Blackberry, and Active Directory
- Demonstrations of experience with service desk ticket programs (BMC Track-It, Remedy, etc.); experience with Remote Desktop Protocol (RDP) preferred
- Customer service with strong interpersonal skills; is able to respond quickly to customer needs, track and resolve issues in a fun and efficient way
- Ability to communicate effectively with technical and non-technical audiences
- A team player who is in a good position to do something; good time management skills, being able to prioritize, perform multiple tasks and meet deadlines
- You should be able to work independently with minimal attention
- You should be available to work on weekends and holidays as required
Employee Benefits:
- BONUS competition program
- Excellent health benefits with an award-winning program
- Refund of tuition and exercise fees
- 401K per company game
- Pets Insurance
Join the winning team! Signature Bank appeared on the list of the best Forbes in the United States by 2020.
Signature Bank, a member of the FDIC, is a New York-based commercial bank with independent client offices throughout New York City. In 2018, the Bank expanded its focus on the West Coast with the opening of San Francisco's first independent banking office. The Bank's growing network of private banking teams provides for the needs of businesses owned by their owners, owners and senior executives. Signature Bank offers a variety of business and personalized products and services.
View available signature jobs at www.signatureny.com/careers
We are an equal opportunity employer.
We no longer support work visas.
Signature Bank
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