Occupation subtleties
Pay
$2,929 - $3,792 per month
Occupation Type
Full-time
Full Job Description
Depiction
Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability.
Washington is America's Top State as indicated by U.S. News (2019) and we give quite possibly the most serious benefit bundles in the country. Around here at the Department of Labor and Industries (L&I), we accept that your voice matters. We esteem our representatives and their balance between fun and serious activities by empowering adaptable timetables. Also, L&I is a different state organization devoted to the wellbeing and wellbeing and security of Washington's 3.3 million specialists.
To dive deeper into L&I, kindly snap on the connection beneath!
Per Governor Inslee's Proclamation 21-14 (Download PDF Washington) (Download PDF Washington) (Download PDF Washington), state workers should be completely inoculated no later than October 18, 2021. Your immunization status will be checked by Human Resources before your first day of business. If it's not too much trouble, contact April Sharp at elib235@lni.wa.gov on the off chance that you need data on a clinical or strict convenience.
The Customer Service Specialist is the "resource" for Electrical Program clients to ask and resolve issues concerning permitting and affirmation needs. As an individual from the Electrical group, the Customer Service Specialist is answerable for confirmation of capability and authorizing necessities of electrical technicians and electrical project workers with state law. In this position, the future occupant will be profoundly actually capable, gain and utilize definite information on electrical laws, rules, approaches, and methods to help clients with electrical authorizing and affirmation applications, and assist with driving the way in turning into a harmless to the ecosystem field. In offering these types of assistance, you will likewise be pursuing our organization's Goal 3 "making it simple to business with L&I."
Does this seem like the work for you? Set your client assistance abilities to work and separate yourself by showing your experience and inspiration to giving then next degree of amicable and expert client care, your obligation to group building and cooperation, and your capacity to pose the right inquiries to serve others adequately. Your prize toward the finish of every day in this position will be the information that you have offered a priceless support to our kinsmen of Washington.
Obligations
Some of what you will do:
- Cycle administrative work as per Program objectives, freely audit and support/deny applications and restoration demands for electrical licenses and authentications.
- Get ready and send correspondence mentioning extra data or telling of endorsement/refusal of utilizations.
- Help client via phone by giving data and answers questions with respect to electrical laws and rules.
- Decide and survey right expenses, and cycle discounts for excessive charges when essential.
- Use PC program data sets to handle licenses, research data, to check capabilities and react to requests.
- Arrange with others to further develop Program efficiencies and help with preparing for unit recently added team members.
- Take an interest in testing and execution of new and refreshed PC programs.
- Perform other administrative help obligations as Washington, answer messages, measure demands and electronic work records, explore and give legally approved letters to the Attorneys General Office as mentioned, and perform record maintenance/filing, demand records from record focus.
Capabilities
Required:
Secondary school graduate or same.
1 – year experience working in client care climate giving specialized data, performing
Washington gritty audit of uses and giving endorsement or refusals, performing fundamental math to effectively evaluate charges or discounts, and regularly talking with irate clients.
Should have the option to utilize a PC including significant degree of information on Word, Outlook, and TEAMS programming.
Capacity to peruse, compose, and adequately impart.
Composed and verbal correspondence – capacity to communicate thoughts and hand-off data utilizing language that is fitting to both the intricacy of the subject and the information and comprehension of the beneficiary.
Wanted:
Two years of involvement working in an office setting giving direct client assistance and administrative office support.
Information on RCW 19.28 and WAC 296-46B.
One year of government laws and rules requirement experience.
Results situated and self-roused centers around targets and knows about assumptions and wanted results and how to accomplish them effectively.
A solid comprehension of the help areas and focal office grid relationship and how work is overseen in the field, and circulation of work/jobs between those spaces.
Community abilities – capacity to work with others inside or outside of our association to share data, decide, and additionally carry out answers for issues or gripes.
Collaboration - Supporting and zeroing in on the vision, mission, and objectives of the office and our group; understanding the advantages of collaboration; coordinating with and offering help to other people; perceiving the commitments of others; seeing the accomplishment of the association and group as more significant that singular accomplishment; adding to the turn of events, union and usefulness of the group; properly sharing data inside and remotely; supporting cooperation and participation through transparent correspondence; helping other people learn new frameworks; cycles, and projects.
Supplemental Information
Application measure:
The top applicants will be reached straightforwardly to meet for this position. Since the choice will be founded on data given by you, it is to your greatest advantage to recognize the information, abilities and capacities that address the required and beneficial capabilities depicted previously.
Applications submitted will contain the accompanying:
- A letter of interest depicting explicit capabilities.
- A current resume itemizing appropriate insight and instruction.
- A rundown of something like three expert references with current phone numbers.
Other Information:
Before arrangement, an individual verification that incorporates a criminal record history survey, will be directed. What's more, positions requiring travel should have a legitimate unlimited driver's permit.
This position is addressed by the Washington Federation of State Employees (WFSE).
In the event that driving an exclusive vehicle on state business, should be protected.
Applicants who are extended to an employment opportunity with L&I should have work approval which doesn't need sponsorship by the business for a visa now or later on.
This enlistment might be utilized to fill various positions.
Candidates wishing to guarantee Veterans Preference ought to join a duplicate of their DD-214 (Member 4 duplicate), NGB 22, or marked confirmation of administration letter from the United States Department of Veterans Affairs to their application. Please power outage any by and by recognizable information, for example, government backed retirement numbers. For additional data if it's not too much trouble, get in touch with us at: Jobs@Lni.wa.gov.
Variety, Equity, and Inclusion Employer
Around here at Labor and Industries our representatives come from varying backgrounds as do we. We endeavor to recruit incredible individuals from a wide assortment of foundations. All certified candidates will get thought for work regardless of race, shading, religion, sex, sex character or articulation, sexual direction, public beginning, hereditary qualities, handicap, age, or veteran status.
We have faith in the significance of perceiving the worth every one of us add to the accomplishment of the mission of the office. Having an assorted labor force is this present office's most noteworthy asset of solidarity and information. It is through the mix of gifts and capacities that we can seek after discovering compelling measures on how we can give the best client support. We are focused on building a different and comprehensive working environment for everybody and we emphatically mean everybody.
The State of Washington is an equivalent chance manager. People with an inability who need accommodation(s) in the application cycle or testing measure, or those requiring this declaration in an elective organization, may call (360) 902-5700 . TTY clients should initially call 711 to get to the Washington Relay Service.
You are free to incorporate the name and pronoun you might want to be alluded to in your materials and we will respect this as you associate with our honor winning different and comprehensive association.
On the off chance that you have any inquiries in regards to this declaration, program, or the office if it's not too much trouble, contact April Sharp at elib235@lni.wa.gov.
Territory of Washington
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