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Details of Job
Salary
$ 28 - $ 34 per hour
Complete Job Description
Technologies is a global technology focused on introducing new, customized optoelectronics to OEMs looking for high-performance, market-driven technology solutions. From medical illumination to the use of analytics, clinical diagnostics, industry, safety and security, as well as aerospace and defense applications, Excelitas is committed to providing our clients with success in their specialized end-to-end markets. We have approximately 7,000 employees in North America, Europe and Asia serving customers worldwide.
The ITSS specialist will be part of a global, multi-disciplinary desk team, responsible for addressing all IT-related user needs in a timely, professional, respectful and cost-effective manner.
Basic Tasks
Supports information technology strategies including (but not limited to) your computers, servers, building security systems, restrictions, computer performance, smart phones and tablets.
- Provides first-class support for business and business plans.
- Perform the test as needed.
- It is able to follow policies and procedures.
- It deals with customer fulfillment requests.
- Manages events in a timely manner.
- It meets the SLAs as set by the service desk manager.
- It assists with continuous improvement programs.
- It is able to work with third-party vendors for problem solving and support.
- It provides the delivery of IT services throughout their life cycle.
- Daily monitoring of appropriate programs.
- It can solve complex computer user problems.
- Assists customer / end users with questions on product installation, use, and implementation.
- Responds to all customer queries and provides relevant technical and / or product related information.
- Successfully inform user issues and concerns to all active internal staff.
- Tracks hardware deployment.
- Edits and maintains documents.
- Ensures robust deployment and maintenance of end-user IT security systems.
- Maintains effective information for current products and / or services.
- It follows a systematic approach to problem solving, including the development of documentation that supports the findings and security measures.
- Prepares reports and letters as needed.
- Perform other tasks as assigned by the lead team manager and desk service.
- To qualify for this position, the candidate to be baptized will have skills, education, skills, and experience.
Requirements
- At least three years related experience or equivalent.
- Excellent customer service skills.
- Excellent verbal and written skills.
- In addition to intermediate problem solving skills.
- Technician for all computers (PCs, tablets, mobile phones, and handheld devices)
- Expert in all Microsoft Office / OS Platforms,
- Specialists in LAN equipment and are able to follow the WAN equipment support guidelines.
- Strong organizational skills; is able to manage priorities and follow procedures.
- Ability to work independently and as a member of various groups and committees.
- Consistency, natural flexibility, and a willingness to work within the changing world with enthusiasm.
- The ability to communicate effectively with people from all walks of life and from all walks of life.
- High level of technology.
You have to be comfortable with high volume, fast speed, a strong environment and a lot of power to do many things and work independently when needed.
Benefits: Medical, Dental, Visual, 401K, Paid Term, Holiday Pay, Tuition Refunds, Long-Term and Short-term Disabilities
Pay Range $ 28.00 - $ 34.00 pay based on information.
This position requires the use of information, which is subject to International Traffic in Arms Regulations (ITAR)
Visa funding is not available for any position in Excelitas
Equal Opportunity / Employee Guaranteed Actions
Minor / Women / Disability / Veteran / Gender Identity / ****** Standing
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Requirements
This position is an expert on the onsite desk side for our production facility in North Boulder. The ITSS specialist will be part of a global, multidisciplinary desk team, responsible for addressing all IT-related user needs in a timely, professional, respectful and cost-effective manner. This position is the first shift, Monday - Friday.
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Thanks for your interest in Excelitas. We respect your privacy. We need your permission to keep your contact details and CVs again to ensure we can contact you in the future. Please note that Excelitas will never share or sell your contact information.
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