HR Contact Center Advisor Philips Nashville, TN

 Details of Job
HR Contact Center Advisor Philips Nashville, TN

Type of work

Full time

Complete Job Description

Job title

HR Communication Center Advisor

Job description

If you are a resident of Colorado and this role is a field-based or remote role, you may be eligible for additional information about the compensation and benefits of this role, which we will provide on request. You can contact 888-367-7223, option 5, for assistance.

In this role, you will have the opportunity to say

Interested in a full-time career with Philips? We welcome people who are currently pursuing (or recently completed) an undergraduate (BS) application to our HR Contact Center Advisor on our site in Nashville. With this role you will gain a sensible experience, and the ability to perform HR tasks for the HealthTech company.

In this role, you have the opportunity to say

Join the HR Communication Center in North America (US and Canada) in handling 100K + HR queries per year, with a focus on continuous improvement and a high level of engagement. In the role, you will be part of the Philips People Services (PPS) Association. PPS is the first point of contact on Global / Local HR topics, which promotes an ecosystem that promotes inclusion and makes all our people successful. You will work with PPS team members and key stakeholders to implement and implement Philips' HR performance model. The team supports Philips employees throughout the life cycle of employees, with the same goal of putting the customer at the heart of what we do.

He's up to you

• Ensuring service level agreements is met with providing end-to-end customer support leading to sales / resolving accurate and effective inquiries and high levels of customer satisfaction
• Handle high volume questions related to benefits, salaries, retirement and other HR-related issues from their initial contact
• Registering, uploading and resolving queries efficiently and effectively across all available channels (especially case management, email, and phone)
• Customer support through Workday, and other appropriate HR programs to complete transactions.
• Provide trading and management services related to the scope of HR processes
• Performing customer-related data collection
• Increasing cases for relevant stakeholders and professional institutions where guidance or clarification of policies and procedures is required
• Sharing ideas and information to ensure consistency across the group
• Supports the operation of a leading team within PPS (Philips People Services), technology centers, and stakeholders on special projects
• Potential training for new Communication Center Advisors

You are part of

Philips People Services Organization, reporting to the North American People's Services Director at our company Philips Global Business Services (GBS) in North America (Nashville, TN). GBS Nashville has continued to grow and develop in the Greater Nashville area since it was announced to add 800 jobs in 2017. Philips is a global leader in health technologies that make life better for people, just like you, by making innovative innovations. This position will be part of the People Services / Global Business Services organization responsible for leading operations, reducing stress and increasing efficiency as an internal team that continuously improves performance to better support our customers. We look forward to building a new team in Nashville with a passionate, inspiring, collaborative and diverse workforce that empowers beauty around the world so that Philips can achieve our goal of improving the lives of 3B people a year by 2030.

To succeed in this role, you need the following skills and knowledge

• Bachelor's degree selected
• Call Center or preferred customer service information
• Strong writing and writing skills
• Experience in customer service in a fast-paced environment
• The ability to always deliver high quality customers in a professional and efficient way
• Information on HR processes, systems and policies (Operation Day and ServerNow experience a plus)
• Ability to answer questions independently by effectively using and interpreting relevant information / information available
• You are able to work in a flexible environment to meet deadlines and timescales
• Ability to work as part of a team or on your own
• Operating hours are between 8AM - 6PM CDT
• In return, we give it to you

The ability to collaborate, learn and grow from partners in a complex, global organization where you can use your strengths to help run Philips business plans. In addition, we offer you a powerful work environment in a new business, with competitive salary, excellent profits, and a supportive atmosphere where you can hone your skills with new challenges and job opportunities.

US employment accreditation is the basis for employment. The company will not cater for baptismal candidates who need a work permit visa.

Company transportation benefits will not be provided for this position. Applicants are required to reside within or within the distance to Nashville.

Why Join Philips Global Business Services?

Working in Philippi is more than a job. It is a call to make life better for people through your meaningful work, which focuses on positively impacting the lives of 3 people a year by 2030. You will be challenged every day to think fast and innovate by building knowledge and sharing best practices to help our business grow.

To find out more about what it is like to work for Philips on a personal level, visit the Working at Philips website on our job website, where you can read stories from our staff blog. Once there, you can also learn about our hiring process, or get answers to some of the most frequently asked questions.

It is Philips' policy to provide equal employment opportunities and development for all partners and applicants regardless of race, color, ethnicity, religion, gender, preg