Job description
Manage and lead an incoming call center team.
Establish a high level of productivity, quality and efficiency in line with International Customer Standards.
Perform staff performance reviews; assess needs, cost / benefit analysis and other strategic evaluations.
Manage and improve institutional performance by monitoring performance, problem solving and system testing.
Help build corporate customer engagement programs with voice feedback and non-voice channels and control the implementation process.
Integration with other departments includes Quality Assurance, HR, Admin and Client Success to ensure that the company delivers the highest quality services as promised.
Assist the Department of Labor in the recruitment process by negotiating possible employment and defining job expectations.
Summarize, collect and analyze call center styles and general performance report data.
Join the IT Support team for system maintenance and improve its performance. Call for fixes and fixes as needed.
Maintain consistent technological advances through company-provided workshops, track call center styles and active participation in team projects.
Maintain and promote a positive corporate culture and help the team move forward in its field of work as the company grows and expands its operations.
Career Skills
Customer IntegrationCustomer Services ManagementCustomer ServicesCustomer AnalysisCustomer Performance Management
Job Details
Category:
BPO
- Active location:
- Customer Services and Customer Support
- Total positions:
- 1 Send
- Type of work:
- Full-time / permanent
Workplace:
- Lahore, Pakistan
- Gender
- There are no Preferences
- Less education
- Stem
Job Level
Informed Specialist
Less experience
5 Years
Apply before:
April 13, 2021
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