Customer Credit Representative new Dominion Energy Richmond, VA 23219 (Hollywood Cemetery area)

At Dominion Energy we love our jobs. All right. Love. Every day we go to work full of ambition, problem solving wisely and doing new things. These days for  Dominion Energy aims to in America. We look at all our work with new eyes, rewriting everything we do, in all parts of the company, so that we can work more carefully and deliver energy more honestly than before. We are looking for brilliant, independent thinkers and designers who can help build a culture of a forward-looking company that is proud of its rich heritage. Are you a reformer? Do you think differently? Do you want to fall in love with your job? If you answered "yes," then read on!

At this time, Dominion Energy is unable to transfer or fund a working visa for this position.

Job Summary

• Under normal direction, the Customer Credit Representative regulates the processes as they relate to the customer’s credit activities.
• Monitors also provide customer contact in special high-risk crime situations, including warnings / requests, customer payment arrangements, power aid schemes, agency promises, medical authorization, and termination of service due to non-payment.
• Provides analysis and determination of unauthorized use of the service (fraud / theft), bills for such service and works with the customer to ensure payment.
• Provides daily phone support for Energy Diversion Hotline.
• It processes customer losses, including closing an existing pre-appeal account and establishing a new post-appeal account.
• It works with legal counsel in cases of bankruptcy and determines the disclosure of bankruptcy and post-bankruptcy accounts.
• Works with internal and external partners to provide administrative and day-to-day operations related to customer support programs
• It serves as a liaison for all food agencies regarding inquiries about or issues with the Agency Web Access (AWA) portal.
• It supports the management of all AWA access applications for new agencies, and proposes new ideas to increase the use of the AWA website agency.
• Prepares and maintains agency authorization and documents / records of the privacy agreement.
• Collaborates with other Dominion Energy groups inside and outside Customers.
• Prepares and distributes quarterly newsletters.
• Provides general analysis and reporting on customer medical authorization, rental verification / ID, agency approval / confidentiality agreements, agency inquiries and web access, power and contact contacts, and customer disputes, providing metrics for management purposes set by management.
• Prepares weekly and monthly progress reports on back office activities including team manuals, access events, access materials and training materials.
• Provides storm support as requested, by fulfilling the assigned storm role.
• Required Knowledge, Skills, Strength and Knowledge
• At least 3 years directly related to experience
• Strong knowledge and understanding of company policies and procedures, including credit policy, energy assistance schemes (including state aid schemes and program services), EnergyShare, external payment system schemes, conservation schemes, etc.
• Ability to prioritize work and apply a large amount of understanding in performing tasks and responsibilities
• Good problem-solving skills and problem solving
• Ability to work independently
• Strong expertise in Microsoft Excel, Word, PowerPoint, Publisher, mapping process and data applications
• Excellent oral and written communication skills
• Ability to perform multiple tasks and handle various tasks and responsibilities
• The ability to establish and maintain strong working relationships with co-operative partners
• A complete understanding of the payment system and scheduling procedures for various levels
• Active information for selected CBMS programs
• Ability to learn quickly, apply knowledge and judgment, solve problems, take action and follow
• College degrees a plus

Educational Requirements

Level of Education: Required: Higher Degree Certificate, GED

Working Conditions

Office Workplace 76 -100%

25% Travel

Explanatory Description

No Testing Required

Skills

SECURITY POLICY

Other Information

Dominion  is an equal and is committed to a diverse . Eligible applicants will be considered for employment regardless of their veteran safety status or disability status.

Export Control

Certain positions at Dominion Energy may include access to information and technology subject to export controls under U.S. law. Compliance with these export controls could result in Dominion Energy reducing its processing for certain applicants.

Other Information

We offer excellent programs and staff programs. Employees are rewarded with a competitive salary and a package of full benefits that can include: health benefits through family reunification with family partners, holidays, retirement plans, paid holidays, tuition refunds and much more. To learn more about our benefits, click here at dombenefits.com.

Dominion  iequal opportunity employer and is committed to a Eligible applicants will be considered for employment regardless of their veteran safety status or disability status.

You can find the joy of our company - the difference between taking a job and starting a job.

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