Job Activity:
Performance
Normal / Temporary:
Forever
Full-Time / Part:
Full time
Business
Provide quality support and advice to relationship managers (RM's) at all lending units available at Standard Chartered Bank [INSERT COUNTRY] on all document-related matters, including source documents to clients where required
To bring excellent service and advice to our Corporate (Corporate & Institutional Banking) and Commercial Banking clients in all of their pre-transaction / set-up inquiries, training and other channel related issues
Key Roles and Responsibilities
Procedures
General
Make end-to-end scheduling for all IMO-managed processes and services
Involve clients throughout the process, ensuring seamless delivery and customer experience
Creating and conducting processes, working with stakeholders and value chains to deliver excellent customer service, enabling customers to reach a level of readiness to transact very quickly, in both simple and complex cases.
It obeys the first rules of timing
Provide insights and suggestions on improving processes, identifying opportunities for easy and automated deployment. He looks for ways to promote common work and good habits.
Performs advertising activities even when posted by Line Manager and Country Head IMO
- Customer Activity (CDD) and Controlled Ride
- Perform all proper riding procedures
- CDD creation of new clients and CDD review of existing clients and boarding activities (e.g. FATCA functions, CRS)
- Call GIC and network riding processes
- Perform checks on CDD as applicable
- Answer and clarify questions from Checkers / Other Specialists / Business CRM in a timely manner
- Work collaboratively with all eligible stakeholders successfully within the end-to-end CDD process
- When working as an inspector, check the CDD output from customer service providers, and ensure that they comply with the terms and conditions of service.
- Promote or enforce compliance requirements, and follow any other appropriate controls and procedures as they relate to the process, products, policies and regulations.
Credit Documents
- Perform credit document services for deals from Corporate & Institutional Banking (“CIB”), Commercial Banking (“CB”) and Business Banking (“BB”)
- Perform a Credit Card issuance test as applicable
- Make sure the data sources used for the return are correct
- Identify processing risk or malfunction and apply appropriate and appropriate changes
Enabling [Opening an account and channels]
Perform responsible accounting activities, working in partnership with relevant coastal and Hub teams to deliver a quick setup of all relevant programs
Provide excellent service and advice on our Corporate & Institutional Banking, Commercial Banking, and Business Banking (BB) programs in all Straight2Bank pre-transactional / setup implementation training, training, and other channel related issues
Accept and edit the processing of various channels (Straight2Bank) and products related to applications to set up Corporate and Institutional Banking (CIB), Commercial Banking (CB) and Business Banking (BB) customer services; including internal setting e.g. Client Access, Transaction Banking (TB) setups testing setups, various internal setups for unit functionality
Perform job testing, documentation, and output (by other professionals or manufacturers) within account creation and channel activation processes as applicable
Promote or enforce compliance requirements, and follow any other appropriate controls and procedures as they relate to the process, products, policies and regulations.
Server [Stable Data Editing, Offboarding]
Enable appropriate static data storage and offboard functions including SDM optimization and offboard applications in the system
Word
Targeted Development
Become a career partner, work with RMs, Product Marketing, Working with other key internal stakeholders to solve customer channel issues and find opportunities to improve comprehensive customer service
Ensure the same approach to implementing the Global IMO Model and adhering to the DOIs
Provide excellent service compared to agreed service levels, service delivery levels, and minor error rates as appropriate
Automation and Distribution
Call for continuous improvement of efficiency and process processes to increase system and process compliance
People and Talent
Provide effective guidance / direction to new participants on bank policies / procedures / procedures to ensure their effective team and bank alignment
Develop and implement a personal study program with a group manager, to acquire the necessary skills
Successfully complete the milestone as set out in the personal study program used
Risk Management
Awareness and understanding of the regulatory framework in which the Group operates, as well as regulatory requirements and expectations relating to the role played
Comply with applicable Money Transfer Prevention Procedures and report any suspicious activity to the risk management team and Line Manager
Ensure a clear and consistent approach to implementing a global performance model for all IMO-related processes, and adherence to DOIs
Report any deviations (if any) to the appropriate authorities and obtain appropriate redistribution
Careful risk management and the establishment / monitoring of controls to improve the overall risk management environment and operational framework
Dominance
- Ensure strong diligence in record keeping and data privacy
- Verify the accuracy of the documents before any time from the Bank
- Ensure compliance with internal and credit policies, external policies, regulatory and legal requirements
- Perform periodic self-examination in the key controls to check for proper enjoyment
- Highlight key issues / mistakes for the team leader
Legal and business regulation
Show exemplary behavior and live in harmony with the Code of Ethics and the Group Code of Conduct.
Take responsibility for setting the highest standards of conduct, including corporate governance and ethics. This includes understanding and ensuring compliance, in writing and in spirit, with all applicable laws, regulations, guidelines and Group Ethics.
Achieving the outcomes set out in the Bank's code of conduct: Financial Crime Prevention; The Right Place.
Identify effectively and collaboratively, scale up, reduce and resolve risk, ethical and compliance issues.
Key Stakeholders
Inside
- Head of State IMO, Client Provisioning Managers and other Specialists, Manufacturers and Inspectors
- Management Managers and Experts
- GBO Hub bands and C-In-country groups
- Groups to open an account
- Front office (RMs, CMs, CCMs)
- Lending Unit
- Goods Management Unit
- Business CRM
- Business Operations Risk Manager
- Transaction Banking (Trade, Security Services, and Cash Management) Startup Managers
- Documentation and Customer Management
- Credit Docs CoE
- Other Activities
- Embedding Here's the best with the Group's product and valuable ethics in the Integrated Middle Office team
- To perform such other responsibilities as are provided under the policies and procedures of the Group, Country, Business or Operations
PROPERTY:
LEADERSHIP ORGANIZATIONS Leadership level: Individual donor
Opportunities for Spot Each Contributor
Solve Problems Each Contributor
Take each leading donor
Create an individual contributor to resilience
Collaborate With Each Contributor
Contact each donor
Deliver One Continuous Contributor
Access Each Contributor Result
TECHNICAL DETAILS Level of Target Performance
Manage Behavior Improved
Manage Risk Core
Manage People Core
Improved performance
Management Process
Onboarding (CDD and Riding Control)
Credit Documents
Enabling (Account Opening and Activating Channels)
Server (Stable Data Storage, Board Navigation) Advanced - Expert
Data modification and reporting filing
Qualifications and skills
CERTIFICATES
- Powerful ability to positively influence participants across the value chain in both planning and executing processes and delivering unique customer service and experience
- The ability to effectively engage and build relationships with customers
- Strong writing and presenting skills in English
- Problem solver; looks for solutions and finds ways to improve despite the ban
- Strong delivery drive
- A clear understanding that the client needs care
- Ability to work independently without direct guidance and be able to withstand the pressures from difficult times
A team player with good interpersonal skills
How to Apply
You can search and view current opportunities in our organization and apply immediately by visiting www.standardchartered.com and select Careers. To help speed up your application, please note the following:
You will need to sign in (or register if you visit our workshop for the first time) before applying for a particular role
Some roles may require you to take an online talent test to complete an application form (to facilitate this process it is best to provide us with an email address as part of your contact information)
We will ask you about your education, work history and skills and knowledge, it can help you to have this information when you complete your application
It usually takes 15 - 20 minutes to complete the application form; you can save your app at any time and return to complete it with your permission.
Closing Days
The closing date for applications is 06/10/2021. Please note that all closing dates are provided in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep your record or request in our database so that we can contact you when appropriate vacancies arise in the future.
No comments:
Post a Comment